Privacy policy

Last updated: June 10, 2026

Glenmore operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Glenmore is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, payment confirmations, and other payment-related information.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including products viewed, added to cart, purchased, exchanged, returned, or canceled.
  • Communications with us including information you provide when contacting customer support.
  • Device information including your device type, browser information, IP address, and unique identifiers.
  • Usage information regarding how you interact with and navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, communicate with us, or otherwise use the Services.
  • Automatically through cookies, tracking technologies, and your interactions with the Services.
  • From service providers who process information on our behalf.
  • From business partners and other third parties.

How We Use Your Personal Information

Depending on how you interact with the Services, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to:

  • Process payments and fulfill orders.
  • Arrange shipping and delivery.
  • Facilitate returns, refunds, and exchanges.
  • Create and manage customer accounts.
  • Provide customer support.
  • Personalize your shopping experience.
  • Improve our products and services.

Marketing and Advertising

We may use your information to:

  • Send promotional communications.
  • Provide personalized advertisements.
  • Recommend products and services that may interest you.

Security and Fraud Prevention

We use personal information to:

  • Verify identities.
  • Prevent fraud and unauthorized transactions.
  • Protect the security of our Services and customers.

Communicating with You

We may contact you regarding:

  • Orders and transactions.
  • Customer service inquiries.
  • Account-related notifications.
  • Service updates.

Legal Reasons

We may process personal information to:

  • Comply with legal obligations.
  • Respond to lawful requests from authorities.
  • Enforce our terms, policies, and rights.
  • Resolve disputes and investigate violations.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify and service providers that help us operate our business, including payment processors, fulfillment providers, analytics providers, cloud storage providers, and customer support services.
  • With marketing and advertising partners to provide relevant advertising and promotions.
  • When you request or consent to sharing information with third parties.
  • With affiliates and related entities.
  • In connection with mergers, acquisitions, asset sales, bankruptcy proceedings, legal obligations, or to protect our rights and property.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve its platform and services.

Information submitted through our store may be transmitted to and shared with Shopify and its service providers, including parties located in other countries.

To learn more about how Shopify processes personal information, please visit Shopify's Privacy Policy at:

https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties. We are not responsible for the privacy practices, security measures, or content of those third-party services. We encourage you to review their privacy policies before providing any personal information.

Children's Data

The Services are not intended for children and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided personal information to us, please contact us so that we may take appropriate action.

Security and Retention of Information

We implement reasonable security measures designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure.

We retain personal information only for as long as necessary to:

  • Provide the Services.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce agreements and policies.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to access personal information.
  • Right to request deletion of personal information.
  • Right to correct inaccurate information.
  • Right to data portability.
  • Right to opt out of certain advertising and marketing activities.
  • Right to restrict or object to certain processing activities.
  • Right to withdraw consent where applicable.

To exercise your rights, please contact us using the contact details provided below.

We may request information to verify your identity before responding to your request.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about how we process your personal information, please contact us using the information provided below.

Depending on your location, you may also have the right to submit a complaint to your local data protection authority.

International Transfers

Your personal information may be transferred to, stored, and processed in countries other than the country in which you reside.

Where required by applicable law, we use appropriate safeguards to protect personal information transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised "Last updated" date.

Contact Information

Legal Representative: Thalia Santana

Email: admin@glenmore.shop

Phone: +1 305 565 9877

Business Address:
1570 Lane Avenue S
Jacksonville, FL 32210
United States