Shipping policy
Last updated: June 10, 2026
At Glenmore, we are committed to providing a smooth and reliable shipping experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing Time
All orders are processed within 2–3 business days after payment has been successfully confirmed.
Orders are not processed or shipped on weekends or public holidays. If an order is placed during a weekend or holiday period, processing will begin on the next available business day.
In the event of severe weather conditions, transportation disruptions, or other unforeseen circumstances, shipment processing may be delayed. Orders will be dispatched as soon as the situation stabilizes and shipping operations resume.
Delivery Time
Estimated delivery time is approximately 30–45 business days after shipment, depending on the destination, local carrier operations, customs procedures, and other logistical factors.
Please note that delivery times are estimates and are not guaranteed.
Shipping Rates
Shipping charges and free shipping eligibility vary depending on the destination country or region.
The shipping options available to your location, including any applicable free shipping thresholds, will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
You can track the status of your shipment at:
Please allow several days after shipment for tracking information to become available in the carrier's system.
Lost Packages
If you believe your package has been lost in transit, please contact us as soon as possible.
Our customer support team will work with the shipping carrier to investigate the issue and assist you with an appropriate resolution.
For lost package inquiries, please contact:
Email: admin@glenmore.shop
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided and the order cannot be delivered, additional shipping charges may apply for reshipment.
Delayed Deliveries
While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- Severe weather conditions
- Transportation interruptions
- Customs inspections
- Carrier operational delays
- Natural disasters or other force majeure events
Glenmore is not responsible for delays caused by external shipping carriers or events outside our reasonable control.
Contact Information
Legal Representative: Thalia Santana
Email: admin@glenmore.shop
Phone: +1 305 565 9877
Business Address:
1570 Lane Avenue S
Jacksonville, FL 32210
United States