Refund policy

Last updated: June 10, 2026

At Glenmore, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may request a return in accordance with the policy below.

Return Eligibility

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused
With tags attached
In its original packaging
Accompanied by the receipt or proof of purchase

Store Address

Glenmore
1570 Lane Avenue S
Jacksonville, FL 32210
United States

Return Address

Returns should be sent to the following address:

Glenmore Returns Department
1570 Lane Avenue S
Jacksonville, FL 32210
United States

How to Start a Return

To initiate a return, please contact us at:

Email: admin@glenmore.shop

Once your return request is approved, we will provide instructions on how and where to send your package.

Please note that items returned without first requesting a return authorization will not be accepted.

For any questions regarding returns, you may contact us at admin@glenmore.shop.

Return Shipping Costs

Customers are responsible for the cost of return shipping.

However, if the item:

Arrives damaged during transit;
Is defective;
Is incorrect; or
Has any quality-related issue caused by us,

then Glenmore will cover the return shipping costs and provide an appropriate resolution.

Damages and Issues

Please inspect your order immediately upon receipt.

If your item is defective, damaged, or if you receive the wrong item, please contact us as soon as possible so that we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care products (such as beauty products)
Hazardous materials
Flammable liquids or gases

If you have questions regarding a specific item, please contact us before requesting a return.

Unfortunately, we do not accept returns on:

Sale items
Gift cards

Exchanges

The fastest way to receive a different item is to return the original item. Once the return has been approved and processed, you may place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be:

In the same condition that you received it
Unworn or unused
With tags attached
In its original packaging
Accompanied by proof of purchase

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

admin@glenmore.shop

Contact Information

Legal Representative: Thalia Santana